从技术、用户感受、市场三个方面考量BPMS产品

1.Technology（技术）

 

(1) Discovery

provides the opportunity for process owners and business experts to define the flow, rules, and recipients of each piece of work or process activity.

 

(2) Simulation and testing

provides the opportunity for the business process to be worked on, measured and tested prior to, during and after implementation. Simulation is used to measure process performance and determine the outcomes that can be achieved from particular approaches.

 

(3) Modeling and design

 

delivers the unified design and development environment where GUIs allow business professionals to depict all activities that relate to a particular process or linked group of processes: models, Key Performance Indicator (KPI) trees, step transitions, human tasks and interface requirements.

 

(4) Runtime process management

 

process collectively involve human, content and systems tasks/interactions between these core entities and it is all elements of human task management, system task management, content management and decision management that fall under the control of this area of BPM.

 

(5) Governance

 

key governance areas include fully functioning version controls, the integration and management of organizational policy controls, full control of rollback facilities, controls over process improvement, process responsibility that links in security for management purposes, process integrity management and audit controls for compliance.

 

(6) SOA orchestration and interfaces

 

accepted functionality from integration frameworks can be expected to provide a wide array of connection facilities that leverage existing standards as well as native application program interfaces (APIs) and corporate middleware to communicate with key systems, applications and backoffice resources. This includes facilities for legacy integration mainframe and custom-built applications and currently the ability for facilities to be exposed as web services and incorporated into a SOA.

 

(7) Business rules

 

business rules and rules engines provide a self-contained set of control facilities that manage the way that process execution takes place.

 

(8) Services and standards

 

a wide range of appropriate key services and standards are listed.

 

 

2. User sentiment（用户感受）

 

(1) Product quality

 

the enterprise perception of the quality of the vendor's products.

 

(2) Customer support

 

the quality of the vendor's business/technical support offerings.

 

(3) Service capabilities

 

the quality of a vendor's particular services offerings (consulting, integration, maintenance, management).

 

(4) Vertical specialization

 

the extent to which the vendor offers industry-specific solutions and expertise. 

 

(5) Portfolio depth 

 

the enterprise perception of the depth of the vendor's product portfolio.

 

(6) Service levels

the quality of a vendor's service level agreements (SLAs) and its ability to meet them.

 

(7) Financial stability

how financially stable the enterprise believes the vendor is. 

 

(8) Client engagement

the effectiveness of the vendor's sales-force and the enterprise抯 perception of its channel to market.

 

3. Market impact（市场影响）

 

(1) Revenues

each vendor's global BPM revenues are calculated as a percentage of the market leader. This percentage is then multiplied by a market maturity value and rounded up to the nearest integer. The market maturity value is determined in inverse proportion to the rate of global market growth.

 

(2) Revenue growth

each vendor's revenue growth rate over the last 12 months is calculated as a percentage of the fastest growing company in the market. The percentage is then multiplied by 10 and rounded up to the nearest integer.

 

(3) Vertical reach

Datamonitor determines each vendor's revenue in 11 vertical markets (energy and utilities; financial services; healthcare; life sciences; manufacturing; media and entertainment; professional services; public sector; retail, wholesale and distribution; telecommunications; travel, transportation, logistics and hospitality). These revenues are calculated as a percentage of the market leader in each vertical market, multiplied by 10 and then rounded to the nearest integer. The vendor's overall vertical reach score is the average of these 11 values.

 

(4) Geographical reach

Datamonitor determines each vendor's revenue in three regions: The Americas; Europe, Middle East and Africa (EMEA); and Asia Pacific (APAC). These revenues are calculated as a percentage of the market leader in each region, multiplied by 10 and then rounded to the nearest integer. The vendor's overall geographical reach score is the average of these three values.

 

(5) Recognition

as part of the survey of over 160 end-users, respondents are asked to select BPM vendors they are aware of. The percentage of the vendor recognition is then divided by the highest percentage of the vendor recognition, multiplied by 10 and rounded up to the nearest integer.

 

(6) Size-band coverage

Datamonitor determines each vendor's revenue in three company size bands: large enterprises (over 5,000 employees), medium-sized enterprises (1,000? ,999 employees) and small enterprises (fewer than 1,000 employees). These revenues are calculated as a percentage of the market leader in each region, multiplied by 10 and then rounded up to the nearest integer. The vendor's overall company size band score is the average of these three values.